Every cleaning session is an opportunity for us to protect the value of your facility. Our staff carefully observes and documents any important issues during their routine work. This includes identifying broken light fixtures, clogged drains, restroom malfunctions, leaks, or water damage. To give you full clarity, all reports are supported with photos so you can review the situation without being onsite. This proactive communication helps you address problems early and maintain a safe, welcoming space for everyone who enters your building.

Lost property can create unnecessary stress for employees and visitors, but our process helps eliminate confusion. If any personal items — such as wallets, keys, cash, mobile phones, or company equipment — are found during cleaning, our staff immediately logs the discovery, completes a report, and submits it to your designated manager for verification and sign-off. This ensures that nothing goes missing without documentation and that items are returned to their rightful owner quickly and securely. Our approach builds trust and reinforces that your facility is being cared for with integrity.

Running out of essential supplies can be disruptive to daily operations. To prevent this, we actively monitor supply levels as part of our service. We keep track of paper towels, soap, toilet paper, trash bags, seat covers, and other necessary consumables. Whenever supplies are running low, we fill out a detailed report so you can replenish them before they become an issue. This proactive approach ensures your building remains fully stocked, sanitary, and comfortable for employees and guests at all times.

In the event of any emergency during cleaning activities, Eclipse takes immediate action by preparing a comprehensive urgent report. This report includes a detailed written description of what occurred, the time and location of the incident, and clear photographic evidence to document the situation. Once completed, the report is promptly sent to management to ensure they are fully informed and can make the necessary decisions without delay. This process allows issues to be addressed quickly and efficiently, minimizing potential risks or disruptions to operations.

When a client has not followed up on a report that Eclipse previously submitted, our team proactively sends out a reminder notice report. This secondary notification serves as an important follow-up to make sure the original report is not overlooked and that appropriate actions are taken. Eclipse understands that busy schedules can sometimes cause delays, so we provide this additional step as a courtesy to keep communication open and ensure that no important matters go unresolved.

Maintaining a consistently clean and well-stocked restroom is an essential part of creating a healthy and professional environment. Each month, Eclipse prepares a detailed restroom cleaning report that tracks cleaning schedules, monitors supply levels, and highlights any areas that need attention. This documentation allows management to have a clear overview of restroom conditions and helps prevent shortages of essential supplies, ensuring that facilities remain sanitary, pleasant, and ready for daily use by employees and visitors.

If an incident occurs during cleaning — whether it involves a building issue, a security breach, or even an emergency situation requiring 911 to be called — Eclipse prepares a thorough incident report. Our team records exactly what happened, when and where it took place, and who was involved. Photos are taken to provide visual documentation, which supports accountability and transparency. These reports are then submitted to management so they can review the situation, take corrective action if needed, and maintain a record for future reference or compliance purposes.

Fire safety is a critical part of building maintenance, and Eclipse helps clients stay compliant by monitoring fire extinguisher renewal dates. When it is time for renewal, we prepare a clear report notifying clients that action is required. This report ensures that no extinguisher is overlooked and that all equipment remains in proper working condition, protecting both property and people in case of fire emergencies. By providing this reminder, Eclipse supports a safer work environment and helps clients avoid potential safety violations.